Reference

How tg2 Handles Your Account Information

When you open an account with tg2, we collect only what's needed to verify your bKash, Nagad or Rocket wallet and keep your login secure. This page sets out what we hold, why we hold it, and how you can ask us about it.

Wallet verificationAccount securityData access requestsSupport contact
tg2 How tg2 Handles Your Account Information
HOW WE PROTECT IT

Security Steps Behind Every Account

Wallet Matching

Deposits through bKash, Nagad or Rocket are matched to your account by transaction reference, not by storing your wallet PIN or password on our side.

Session Monitoring

We log device type and sign-in time so we can flag a login from an unfamiliar device and prompt a fresh OTP check before access continues.

Retention Limits

Account and payment records are kept only as long as needed to settle a withdrawal query or meet what our payment partners require of us.

Change Requests

You can ask us to update your registered mobile number or correct a wallet reference on file; we verify the request before making any change.

REACH OUT ON THIS

Talk to Us About Your Data

Live Chat Ask about what account or payment data we hold, or request a copy of your transaction history tied to a bKash, Nagad or Rocket deposit.
Email Support Send a written request if you want us to review, correct or remove stored account details — we'll confirm what applies to your region.
Account Help Desk Report a login you don't recognise or an OTP you didn't request; we check device and session logs tied to your account.

Common Questions About This Policy

We collect your name, mobile number, and the wallet reference from your bKash, Nagad or Rocket transaction used to fund or verify your account.

No. We never store your wallet PIN or password. Payment confirmation happens inside the bKash, Nagad or Rocket app itself, not on our platform.

Yes, you can raise this with support. What we can share or remove depends on your local law and eligible region, and we'll confirm the outcome directly.

We keep records for as long as needed to resolve a withdrawal or deposit query and to meet requirements set by our payment partners.

Only the transaction data needed to move funds is shared with bKash, Nagad or Rocket processors; your gameplay activity isn't shared with them.

Contact our account help desk right away. We check device and session logs tied to your login and can prompt a fresh OTP before access continues.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.